Privacy Policy for Blish Ltd

Last Updated: April 17, 2025

1. Introduction

At Blish, we understand that trust is essential when using a digital platform to manage and distribute customer video content. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access or use our platform (“Platform”). By using Blish, you agree to the terms outlined in this notice.

We may update this Privacy Policy from time to time. Continued use of the Platform after any changes indicates acceptance of those changes. We encourage you to review this notice periodically.

2. Who This Privacy Policy Applies To

This Privacy Policy applies to personal information collected by Blish:

  • Through the Platform

  • Via direct communication with Blish (email, messaging, etc.)

  • During account creation or use of our services

It does not apply to third-party websites or services linked to or integrated with Blish. It also does not apply to the customers of our clients whose data may be uploaded to the Platform — please see Section 6.

3. Users Must Be At Least 18

The Blish Platform is intended for use by individuals aged 18 or older. We do not knowingly collect personal information from individuals under 18 years of age.

4. Information We Collect

We collect information to provide and improve our services, including:

Personal Information You Provide:

  • Name

  • Email address

  • Company name

  • Payment details (processed via third-party services)

  • Login credentials

Automatically Collected Data:

  • IP address

  • Browser and device type

  • Usage data (page visits, clicks, interactions)

  • Cookies and similar tracking technologies

You may choose not to provide certain information, but this may limit your ability to use some features of the Platform.

5. How We Use Your Information

We use the information we collect to:

  • Provide access to and maintain the Platform

  • Process payments and manage billing

  • Respond to inquiries and provide customer support

  • Improve functionality and user experience

  • Send service notifications and updates

  • Detect fraud and prevent misuse

  • Comply with legal obligations

  • Market Blish services (based on your preferences)

You may opt out of marketing emails at any time using the unsubscribe link included in those emails.

6. Customer Data Uploaded by Clients

Blish allows clients to upload lists containing personal information of their own customers (such as names and email addresses). This Customer Data is uploaded for purposes such as audience targeting, campaign personalization, or internal analytics.

Blish acts as a data processor with respect to this Customer Data. The client is the data controller and is responsible for ensuring the lawful collection and use of such data, including obtaining any necessary consent.

We do not access, use, or share Customer Data for any purpose other than providing our services to the client. Clients are responsible for responding to data subject requests related to Customer Data.

If you believe your information has been uploaded to Blish inappropriately, please contact the original sender or data controller.

7. Sharing Your Information

We may share your information with trusted service providers to support our Platform, such as:

  • Hosting providers

  • Payment processors (e.g. Stripe)

  • Analytics platforms (e.g. Google Analytics)

  • Customer support tools

We may also share data when required by law, in connection with a merger or acquisition, or to protect the rights and safety of Blish or others.

We do not sell personal information to third parties.

8. Data Security

Blish employs appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and monitoring systems. While we take reasonable steps to secure data, no system is completely foolproof.

You are responsible for keeping your password confidential and for any access to your account.

9. Cookies and Tracking Technologies

We use cookies to personalize your experience and improve our service. You can configure your browser to refuse cookies, but some parts of the Platform may not function properly as a result.

10. Your Rights (UK/EU Residents)

If you are located in the UK or European Economic Area, you have rights under GDPR, including:

  • Access to your data

  • Correction of inaccurate data

  • Erasure of your data

  • Restriction or objection to processing

  • Data portability

To exercise your rights, contact us at us@blish.co. We may need to verify your identity before fulfilling your request.

11. Retention of Information

We retain personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data is securely deleted or anonymized.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, you can contact us at:

Email: us@blish.co
Mail: Blish Ltd, 36-38 Mount Pleasant Road, Tunbridge Wells, Kent, England, TN1 1RB

This Privacy Policy is effective as of April 17, 2025.

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